ROOTED IN CARE. DESIGNED TO HELP YOU THRIVE.
Shipping
We’re so glad you’ve chosen to shop with Move to Thrive Care – Visual Aids and Everyday Supports. We want your order to arrive safely and without stress.
• Flat Rate: $10 postage on all orders, Australia-wide.
• Processing Time: Orders are carefully packed and sent within 2–4 business days.
• Delivery Time: Most parcels arrive within 3–7 business days after dispatch, depending on your location.
• Delivery Partners: We use Australia Post and other trusted couriers to ensure your order arrives safely.
• PO Boxes Welcome: We can deliver to PO Boxes and Parcel Lockers.
You’ll receive tracking details via email as soon as your parcel is on its way.
Returns & Replacements
Every product is made with care to support your home, routines, and everyday life.
Because many of our items are personalised or made to order, we’re unable to accept returns or exchanges for change of mind. Please check your selections, colours, and any custom details before completing your order.
If something isn’t quite right, we’ll make it right.
• Damaged or Faulty Items: If your order arrives damaged or faulty, please contact us within 7 days of delivery with your order number and a photo of the issue. We’ll replace or refund your item as soon as possible.
• Incorrect Orders: If we’ve made an error, we’ll fix it quickly and cover all associated costs.
Need a Hand?
If you have any questions about your order, shipping, or returns, we’re here to help.
📧 [email protected]
Thank you for supporting a small Australian business — your order helps us continue creating tools that make everyday life a little easier to navigate.
